Customer Service Officer

Work in an environment that offers: 

• An opportunity to work with a leading regional health service
• A dynamic and growing health service that embraces new technologies
• We offer salary packaging benefits and staff health and wellbeing programs!

The Position 

Job Reference: 3444

Position Title: Customer Service Officer
Classification: HS1A
Salary per hour (exc. super): $27.75
Hours per fortnight: Up to 76
Employment Status: Part Time/Casual

Closing date: 20/03/2026 

The Role

The role is to provide an exemplary customer service to visitors along with the full range of switchboard duties including activing emergency procedures.

Excellent communication skills and empathetic interpersonal skills are essential. Sound knowledge and understanding of switchboard operations with previous experience in a health care / medical practice environment is desirable.

The position requires the flexibility to work shift work including day, evenings, weekends and additional shifts if required.

Working with Bendigo Health

Bendigo Health are a leader in regional health care, combining outstanding services with a strong education, training and personal development culture.

Created by our community in the 1850s, we have a long, proud history of delivering excellent care to our community.

Our organisation is diverse, welcoming and committed to delivering our vision of Excellent Care. Every Person, Every Time.

Bendigo Health has around 5000 staff and a catchment area covering a quarter of the size of Victoria. The three main campuses of Bendigo Health are in Bendigo, with many services extended to regional settings including areas such as Mildura, Echuca, Swan Hill, Kyneton and Castlemaine.

• We offer a fantastic range of benefits for our staff, including: Staff health and wellbeing programs
• Career development and education opportunities
• Generous salary packaging opportunities, to increase your take-home pay each fortnight
• Flexible Working Arrangements
• Use of staff gym and pool and access to other fitness facilities through fitness passport program

If successful for a position at Bendigo Health you must provide evidence of your full immunisation record as part of the on boarding process.

Your new division

The Innovation and Digital Services Division is charged with delivering technology solutions that deliver on our vision.  As well as responsibility for the mainstream ICT services and support the division encompasses Research and Development, Innovation, ePR project, Project Management Office, Clinical Analytics and associated resources including the Chief Clinical Information Officers. 

Bendigo Region

Bendigo is one of Victoria’s largest regional cities making it a great city to live and work in. Bendigo provides services for the region’s population of over 320,000 and so the city offers excellent schools, shopping and cultural precincts, sporting facilities and various tertiary facilities. We can offer generous flexible working arrangements - giving you more time to enjoy the fantastic restaurants, beautiful parks, walking trails and wineries within our region.

Interested?

We’d love to hear from you!  Please ensure that you attach a cover letter and an up-to-date copy of your resume.  

Need more information?  Please contact Leanne Bowen, Supervisor on (03) 5454 7884 for a confidential discussion.  

Diversity and Inclusion

Bendigo Health is an Equal Opportunity Employer. We embrace diversity and social inclusion and encourage people from a diverse cultural background, people with disabilities and or Aboriginal or Torres Strait Islander people to apply.

Position Description: HERE 

Careers Video Reference: Welcome to Bendigo Health

Act with RespectX | We are proud to be a RespectX Accredited Employer. We have zero tolerance for sexual harassment, bullying and discrimination in our organisation. Learn more: www.respectx.com.au

If you are an existing Bendigo Health employee, please ensure you apply with your Bendigo Health email address.